top of page

RETURN & EXCHANGE POLICY

SHIPPING POLICY

  1. Fast Dispatch: Orders are processed promptly upon confirmation, typically within 1-2 business days.

  2. Shipping Options: We offer various shipping options to suit your needs, including standard and expedited shipping. Choose the option that works best for you at checkout.

  3. Delivery Time: Delivery times may vary depending on your location and selected shipping method. We aim to deliver your order as quickly as possible and provide estimated delivery times during the checkout process.

  4. Tracking Information: Once your order has been dispatched, you will receive a tracking number via email. Use this tracking information to monitor the progress of your delivery.

  5. Shipping Charges: Shipping charges are calculated based on the weight of your order and your chosen shipping method. You will see the shipping costs clearly itemized at checkout before making your purchase.

  6. International Shipping: We currently offer shipping within the Philippines. For international shipping inquiries, please contact our customer service team for assistance.

  7. Order Updates: Stay informed about the status of your order with regular updates from our customer service team. Feel free to reach out to us if you have any questions or concerns regarding your shipment.

RETURN & EXCHANGE POLICY

  1. Eligibility: To be eligible for a return or exchange, items must be unused, in their original condition, and returned within [number] days of receiving your order. Proof of purchase is required.

  2. Return Process: If you wish to return an item, please contact our customer service team to initiate the return process. We will provide you with a return authorization and instructions on how to proceed.

  3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of your items.

  4. Refund or Exchange: Upon receiving your returned items, we will inspect them to ensure they meet our return policy criteria. You may choose to receive a refund to your original payment method or exchange the item for another product of equal value.

  5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement to be sent to you at no additional cost, or provide a full refund.

  6. Non-Returnable Items: Some items may not be eligible for return or exchange due to hygiene reasons or manufacturer restrictions. Please refer to the product description or contact us for clarification before making your purchase.

  7. Customer Satisfaction: Your satisfaction is our priority. If you have any questions or concerns about our return and exchange policy, please don't hesitate to reach out to our customer service team for assistance.

​

bottom of page